Booking Terms & Conditions
Deposit
£30 per person is required to guarantee a booking of two or more nights. All
deposits are non-refundable. Debit or credit card details or payment in full can
be used to guarantee bookings of one night.
Special requirements
Please let us know at the time of booking and we will endeavour to accommodate
these requirements.
Check-in time
Guests may check in from 10am, however the Hotel cannot guarantee access to the
bedrooms before 2pm. Please advise us beforehand if you will be arriving after
6pm.
Check-out time
Guests must vacate the bedrooms and check-out by 11am. The Hotel reserves the
right to charge for an additional night's accommodation if the bedroom is not
vacated by this time.
Cancellations
Once a booking is made the Hotel reserves the right to make a charge if the booking is cancelled,
amended or the services not used. We therefore recommend holiday insurance is
taken out. The charges are outlined below:
For one night bookings
If we are not notified before 1pm the day before the arrival date, the full
booking amount will be charged.
For two or more night bookings - Please see table below:
| No. of days before arrival date | Cancellation charge |
| More than 30 | Deposit only |
| Between 29 & 15 | 60% of the booking ex VAT |
| Between 14 & 1 | 90% of the booking ex VAT |
| During booking | 100% |
If the deposit is greater than the cancellation charge, the full amount of the
deposit will be taken instead.
We will make every effort to re-let the room. If we do, these amounts will be deducted from the booking before calculating the cancellation charge.
We regret that no allowance can be made for meals not taken or for any temporary absence from the
Hotel.
The New Wilmington Hotel
25-27 Compton Street, Eastbourne,
East Sussex, BN21 4DU
Tel: 01323 721219
Fax: 01323 746255
info@new-wilmington-hotel.co.uk